Frequently Asked Questions

Technical Issues/Integration

If the PreQuo modal is saying that it cannot produce a quote for the client details provided, this is likely because of the employment information.

The occupation must be from the selection list (when you start to type in the field, available options will appear). Also, a quote is not producible if one of the applicants is unemployed or a houseperson.

Other reasons could include the applicant’s ages, the loan term, or the loan amount.

Contact the OMS support team at support@onemortgage.co.uk or on 0203 911 2211 for a user guide.

While it’s potentially feasible, please reach out to your OMS point of contact to inquire further.

New API integrations may be an option, but this depends on the specific company and its functionalities.

OMS is directly integrated with the below lenders:

  • Equifinance (2nd Charge)
  • Evolution Money (2nd Charge)
  • Foundation Home Loans (Buy to Let)
  • Interbridge (2nd Charge)
  • Pepper Money (2nd Charge)
  • Step One Finance (2nd Charge)
  • Tandem Home Loans (2nd Charge)
  • United Trust Bank
  • West One Loans (2nd Charge)
  • Selina Finance (2nd Charge)

OMS is also integrated with Twenty7tec and Submissions Brain allowing you access to their panel of lender integrations.

To be set up for our integrations, the information we require from you will vary depending on which ones you want. Please contact support@onemortgage.co.uk advising which integration/s you want set up and our support team will advise you accordingly.

Yes, Lopay does support non-UK credit cards, including international card payments. However, the rendered value should be in GBP (£), and the cost is still capped at £4.

Functionality/Features

Yes, you can locate these details in the account section. Navigate to Home / Accounts / Companies, click on the relevant company, then select an individual. From there, access the payments section.

You’ll find the commission split percentage there.

Users can add introducers via the login page by clicking on ‘Register Here’ and selecting ‘Business Introducer’. Alternatively, they can create a company and add individual users by navigating to Home / Accounts / Companies, opening/creating a company and then using the Create User button.

For each user, ensure that the user type is selected as ‘RDI Broker’ and the role is set as ‘RDI – Default’. If the option is selected, a welcome email containing the email and password will be sent to the introducer. Otherwise, they need to make a note of the password as it disappears once saved.

Yes, please speak to a member of staff about this. The form will be placed on the website, and when clients submit basic details, it will automatically generate a new case for them.

To invite the client, you must first create an enquiry (ENQ) case. Then you need to start the workflow, take the case forward to the Fact Find stage. At this point, the Client Invitation button will appear in the top right of the case.

Contact the OMS support team at support@onemortgage.co.uk or on 0203 911 2211 for a user guide.

System Capability

Yes, OMS has an API built for this purpose. This API allows you to create cases at any stage which you can link to your own external source.

Contact the OMS API support team at api.support@onemortgage.co.uk for documentation and credentials.

OMS has an Introduction Type field for recording the way that the client was introduced to your brokerage.

The meaning of each option is below:

  • Direct – The client has come to you directly and your brokerage if providing the advice.
  • RDI – Refer Direct Introducer (RDI) is when the client has been introduced to you from an external source (e.g. a partnering Estate Agency) and your brokerage is providing the advice to the customer directly.
  • Broker – This option is for when you are packaging a case for another brokerage. The introducing brokerage is providing the customer the advice.
  • Network Member – This is for networks to record their appointed representative acting on the case.

Contact the OMS support team at support@onemortgage.co.uk or on 0203 911 2211 if you would like any options removed or have the order changed.

To an extent, yes. You can include some insurance details within a mortgage case using our 'Insurance Policies' step.

Alternatively, yes, you can run two cases concurrently and link them together. This allows you to view them in the 'Linked Cases' step, facilitating easy access to associated cases.

Additionally, users are not required to link cases, and they can run as many cases simultaneously as they wish, as do not limit anything.

Billing, Support, and Communication

For billing queries, please email accounts@onemortgage.co.uk.

Each case has a Notes step. From here you can see a full audit of the case via the Notes, Tasks, System, and Documents sub tabs.

The email will come from your own email address. If emails are responded to, these will return into your inbox. Additionally, OMS has a Send As feature that allows you to send from alternative email addresses.

Contact the OMS support team at support@onemortgage.co.uk or on 0203 911 2211 if you would like assistance setting up the Send As feature.

No. SMS messages from OMS cannot be responded to.

Compatibility and Accessibility

OMS is accessible via any device with an internet connection and a web browser (excluding Internet Explorer). Compatibility is best suited to desktops, laptops, tablets, and smartphones.

Yes, OMS is accessible anywhere in the world providing you have access to a stable internet connection.